Certificate In Customer Service Excellence Co-op

Program overview

The Certificate in Customer Service Excellence Co-op program at the Toronto School of Management is designed to equip students with the essential skills needed to excel in the hospitality and tourism industry. This program emphasizes the importance of delivering exceptional customer service and experiences. Over the course of the program, students will engage in both classroom learning and practical co-op placements, allowing them to apply their knowledge in real-world settings. The program is powered by industry-leading partners, providing students with access to valuable resources and tools that enhance their learning experience.

Program structure

The Certificate in Customer Service Excellence Co-op program spans a total of 31 weeks, which includes:

• 12 weeks of in-class academic instruction
• 12 weeks of co-op placement in relevant hospitality and tourism establishments
• Scheduled breaks throughout the program

This full-time program allows students to gain hands-on experience while developing core competencies such as problem-solving, relationship-building, leadership, and teamwork. The co-op placement is an integral part of the program, providing students with the opportunity to integrate their academic studies with practical work experience in various sectors, including:

• Hotels
• Restaurants
• Contact centers
• Retail stores

Students will also learn to use the innRoad property management system, enhancing their technical skills in managing hospitality operations.

Featured Experiences

The Certificate in Customer Service Excellence Co-op program offers several unique features that enhance the learning experience:

• Co-op Placement: Students will complete a 12-week co-op placement, allowing them to gain valuable work experience in the hospitality sector.
• Industry Partnerships: The program is powered by innRoad and Perlego, providing students with access to innovative software and a vast digital library of academic resources.
• Hands-on Learning: Students will engage in practical activities that simulate real-world hospitality scenarios, preparing them for future employment.
• Expert Instruction: Learn from industry experts who bring real-world experience and insights into the classroom.
• Skill Development: Focus on developing essential skills such as effective communication, customer service excellence, and leadership.

Career Options

Graduates of the Certificate in Customer Service Excellence Co-op program can pursue a variety of career opportunities in Canada, including:

• Hotel Front Desk Clerk: Responsible for managing guest check-ins and check-outs, providing information about hotel services, and addressing guest inquiries.
• Guest Services Agent: Acts as the primary point of contact for guests, ensuring a positive experience and resolving any issues that may arise.
• Food and Beverage Server: Works in restaurants or hotels, serving food and drinks while providing excellent customer service.
• Reservations Clerk: Manages booking requests, processes reservations, and assists guests with inquiries regarding availability and pricing.
• Customer Service Representative: Handles customer inquiries and complaints, providing solutions and ensuring customer satisfaction.

These roles are essential in the hospitality and tourism industry, where exceptional customer service is key to success. Graduates will be well-prepared to enter the workforce with the skills and experience needed to thrive in these positions.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.